Terms
& Conditions

About Us

ADCO provides mobile digital advertising display services operating in Lombok, Indonesia, in accordance with applicable Indonesian laws and regulations.

Acceptance of Terms

By making payment, submitting creative materials, signing a campaign confirmation, or otherwise commencing engagement with ADCO's services, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms. These Terms apply to all current and future campaigns between ADCO and the Client unless replaced by a written agreement signed by both parties.

Service Schedule

• ADCO generally operates 5 days per week
• Campaigns typically run for approximately 5 hours per day, generally between 4:00 PM and 9:00 PM

The ADCO management team may adjust operational days, times, and routes to align with events, community activity, and other relevant variables in order to maximise exposure and effectiveness for clients.

ADCO does not guarantee specific display times, locations, audience reach, or impressions.

Campaign Start Date

The campaign start date is defined as the agreed scheduled start date, regardless of whether:

• Advertising materials have been supplied
• The campaign is fully live

Payment obligations are tied to this agreed start date.

Payment Terms

• All campaigns must be paid 100% in advance
• Payment must be made at least 7 days prior to the campaign start date
• Campaigns may be delayed or suspended if payment is not received
• Overdue amounts shall accrue interest at the rate of 2% per calendar month (or part thereof) from the due date until paid in full. ADCO may also suspend services until all outstanding amounts are settled in full.

Currency

All amounts are in Indonesian Rupiah (IDR) unless otherwise specified in the campaign confirmation. Where invoiced in a foreign currency, payment shall be made at the rate stated on the invoice.

Taxes

All prices quoted by ADCO are inclusive of applicable Indonesian taxes. The Client is not required to add additional tax amounts on top of the agreed campaign price.

• PPN (Value Added Tax): ADCO does not currently charge PPN. Should ADCO become registered as a Pengusaha Kena Pajak (PKP) in the future, PPN may be applied to invoices issued from the date of registration. The Client will be notified in writing in advance of any such change.
• Pajak Reklame (Advertisement Tax): As the third-party operator (penyelenggara reklame), ADCO is the wajib pajak (legally responsible taxpayer) for Pajak Reklame. ADCO registers with, files, and remits Pajak Reklame directly to the relevant Bapenda (regional revenue authority) at the rate set by the local government, currently 25% in Kabupaten Lombok Tengah in accordance with Peraturan Daerah Kabupaten Lombok Tengah No. 1 Tahun 2024 tentang Pajak dan Retribusi Daerah. The Client is not required to register with, file with, or pay Pajak Reklame directly to any government authority. Pajak Reklame is included in ADCO's quoted price.
• PPh Pasal 23 (Withholding Tax) and other withholding taxes: Where the Client is required by Indonesian law to withhold PPh Pasal 23 at 2% on the service value (or 4% where ADCO's NPWP is not on record), or to apply any other applicable withholding tax, such amounts are treated as inclusive of the agreed price. The Client may withhold and remit the applicable amount directly to the tax authority, in which case the net amount paid to ADCO will be reduced accordingly. The Client shall provide ADCO with the relevant Bukti Potong (withholding certificate) promptly following payment.

Special Pricing & Payment Obligation

• All payments are non-refundable, except as expressly provided in these Terms
• Where a Client enters into a campaign under a special or discounted pricing offer (including launch rates), the Client agrees to the full contract value for the agreed term
• If the Client chooses to stop or exit early, the full remaining balance remains payable
• ADCO reserves the right to invoice and recover any outstanding balance immediately
• Discounted pricing is provided in consideration of this full-term commitment and would not otherwise be offered on a short-term basis

Minimum Term & Rolling Agreement

• Campaigns are subject to a minimum initial term of three (3) months, unless otherwise agreed in writing
• After the initial term, campaigns continue on a rolling (automatically renewing) basis
• ADCO may revise pricing applicable to any renewal period by providing the Client with at least thirty (30) days written notice prior to the renewal date. If the Client does not wish to continue at the revised rate, the Client may terminate by providing notice in accordance with Section 8, and the existing rate shall apply through the notice period.

Cancellation Notice

• A minimum of two (2) months written notice is required to cancel after the initial term
• Notice must be submitted in writing (including electronic communication)
• The Client remains liable for all fees applicable through the end of the notice period. Cancellation takes effect on the last day of the notice period, and no refund or credit shall apply for the notice period.

Service Flexibility

ADCO retains full control over:

• Routes
• Locations
• Scheduling
• Operational decisions

Creative Changes

• Clients are permitted to request one (1) creative change per calendar month during an active campaign
• All creative updates must be submitted in the required format and within reasonable timeframes as specified by ADCO
• Any additional changes beyond the included monthly update may be accepted at ADCO's sole discretion and may be subject to additional fees
• In special circumstances, ADCO may allow further flexibility, which will be determined at the discretion of management
• Creative changes may take up to 48 hours to be implemented

Content Deadlines & Approval

• Clients must supply all required advertising materials at least 72 hours prior to the campaign start date
• Delays in providing materials will not delay billing or payment obligations
• Once creative content has been approved by the Client, it is considered final for that campaign period (subject to the monthly change allowance)
• Content must be supplied in the technical format specified by ADCO from time to time, including resolution, aspect ratio, file format, file size, and duration requirements. Current technical specifications are available on request and form part of these Terms. Materials submitted outside of these specifications may be rejected or may incur additional production fees at ADCO's discretion.

Make-Good Policy

Except as expressly provided in these Terms, any make-good for missed or interrupted campaign time:

• Is provided at ADCO's discretion only
• Does not entitle the Client to refunds, credits, or discounts

Results Disclaimer

ADCO does not guarantee specific results, leads, or revenue outcomes from advertising campaigns.

Operational Limitations

ADCO shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:

• Weather conditions
• Government restrictions
• Natural disasters
• Road closures
• Mechanical or power failures
• Civil or community disruptions
• Pandemics or public health emergencies

Where possible, ADCO will make reasonable efforts to reschedule affected campaign time.

If a force majeure event continues for a continuous period of more than thirty (30) days, either party may terminate the affected campaign by written notice. In such case, ADCO will provide a pro-rata credit for the unutilised portion of the campaign as at the date of termination.

Limitation of Liability

To the maximum extent permitted by law:

• ADCO's liability is limited to one (1) month of fees paid
• ADCO is not liable for:
  • Loss of profit
  • Loss of opportunity
  • Indirect or consequential damages

Content Responsibility & Compliance

Clients must ensure:

• They own or have rights to all submitted content
• Content complies with applicable laws, regulations, and cultural standards in Indonesia

ADCO reserves the right to reject or remove any content at its discretion.

Client Indemnity

The Client shall indemnify, defend, and hold harmless ADCO, its directors, employees, and contractors from and against any and all claims, damages, fines, penalties, or liabilities (including reasonable legal fees) arising from or connected to:

• Client-supplied content or its use;
• The Client's breach of these Terms;
• The Client's breach of any applicable law, regulation, or third-party rights (including intellectual property rights).

Reputational Protection

ADCO may refuse, remove, or suspend any campaign that may negatively impact:

• Its reputation
• Community relationships
• Legal compliance

Suspension Rights

ADCO may suspend services for:

• Non-payment
• Legal or regulatory concerns
• Safety or operational issues
• Reputational risks

Where ADCO suspends services due to Client default (including non-payment, content violations, or breach of these Terms), no refund or credit shall apply.

Where ADCO suspends services for reasons unrelated to the Client's conduct (including legal, regulatory, safety, or operational issues affecting ADCO), ADCO will, at its discretion, provide a pro-rata credit, make-good, or extension of the campaign for the affected period.

Use of Client Content

ADCO may use Client campaigns, branding, and content for marketing, promotional, and portfolio purposes (including across ADCO's website, social media, case studies, and award submissions), unless otherwise agreed in writing.

Data Protection

ADCO collects and processes Client personal data (including names, contact details, and billing information) solely for the purposes of providing services, billing, and communication. ADCO handles such data in accordance with the Personal Data Protection Law of the Republic of Indonesia (UU No. 27 of 2022). Clients may request access to, correction of, or deletion of their personal data by contacting Hello@adcolombok.com. Full details are set out in ADCO's Privacy Policy, which forms part of these Terms.

Equipment & Conduct

• Clients must not interfere with, misuse, or damage ADCO equipment or operations
• Any damage caused directly or indirectly by the Client or its representatives may be charged accordingly

Insurance and Road Operations

ADCO maintains vehicle insurance and operates its mobile advertising fleet in accordance with applicable Indonesian transport regulations. The Client has no liability arising from ADCO's routine operation of its vehicles, except where an incident is caused by Client-supplied materials or instructions.

Third-Party Operators

ADCO may engage third-party contractors or operators to deliver services without affecting its obligations.

Exclusivity

Unless agreed in writing, ADCO does not provide exclusivity and does not guarantee any minimum time or route separation between the Client's campaign and any competing campaign. Where commercially feasible, ADCO may offer paid exclusivity or competitor-separation arrangements upon written request.

Assignment

• Clients may not transfer agreements without written consent
• ADCO may assign its rights as part of business operations

Electronic Agreement

All agreements, approvals, and communications made via electronic means (including email and messaging platforms) are legally binding.

Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Republic of Indonesia
• The Parties agree to first attempt to resolve any dispute through good faith negotiation
• If unresolved, disputes shall be submitted to the exclusive jurisdiction of the Pengadilan Negeri Mataram, Nusa Tenggara Barat, Indonesia

Bahasa Indonesia Version

These Terms are issued in the English language as the operative version. In compliance with Law No. 24 of 2009 of the Republic of Indonesia, ADCO will provide a Bahasa Indonesia translation on written request. In the event of any inconsistency between the English version and any translation, the English version shall prevail to the maximum extent permitted by law, and the parties agree to interpret these Terms in good faith based on their original commercial intent.

Bea Meterai

Where required by law, applicable bea meterai (stamp duty) shall be applied to relevant documents and shall be borne by the Client unless otherwise agreed in writing.

Entire Agreement

These Terms constitute the entire agreement and override any prior discussions or representations.

Severability

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force.